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Privacy Policy
This Privacy Policy explains how Las Atlantis Casino may collect, use, store and protect personal information when you visit the website, create an account, use casino services or contact support. It is intended for players in Australia and should be read together with the website’s Terms and Conditions and other relevant policies. By using the website, you acknowledge that information may be handled as described below.
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Information we may collect
Las Atlantis Casino collects information that is reasonably needed to provide and manage online gambling services, maintain account security and meet applicable legal and operational requirements. The information collected can vary depending on how you use the website, the services you access and the choices you make.
In this article
Account and identity information
When you register or update an account, we may handle details such as your name, date of birth, residential information, contact details, login information and account preferences. We may also receive information about your communications with us, including questions, complaints, requests and other messages sent through available support channels.
Verification information
To confirm identity, age, eligibility and account ownership, we may request verification information and documents. These may include identity documents, proof of address, information about the source or purpose of funds where required, and other information needed for security or compliance checks. We handle verification information carefully and limit access to authorised purposes.
Payments and transactions
We may record deposits, withdrawals, wagers, wins, losses, payment methods, transaction references and related account activity. Payment information may be processed through third-party payment providers. We may receive transaction status and limited payment details needed to confirm, investigate or reconcile a transaction. We do not generally need to retain complete payment card details when those details are handled directly by a payment provider.
Technical, device and cookie data
When you visit or use the website, technical information may be collected automatically. This can include your IP address, browser type, operating system, device identifiers, language settings, pages viewed, approximate location, access times and information about how you interact with the website. We may also use cookies and similar technologies to remember settings, support account functions, help with security and understand website usage.
You can manage or remove cookies through your browser settings. If you block or disable certain cookies, some website features may not work correctly, and your preferences may not be saved. Cookie choices do not necessarily remove information that was collected before the settings were changed.
How and why information is used
Personal information is used for legitimate business, service, security and compliance purposes. We aim to collect and use information that is relevant to the purpose for which it is handled and to avoid collecting more information than is reasonably required.
- To create, operate and maintain your player account.
- To provide casino services, process gameplay activity and display account information.
- To process deposits, withdrawals, refunds and other transaction requests.
- To verify identity, age, account ownership and eligibility to use the services.
- To detect, prevent and investigate fraud, money laundering, collusion, abuse, security incidents and other prohibited activity.
- To protect the website, players, payment processes and business systems from unauthorised access or misuse.
- To provide customer support, respond to questions and manage complaints or disputes.
- To meet applicable legal, regulatory, tax, accounting, responsible gambling and record-keeping obligations.
- To maintain operational records, audit activity and improve the reliability, performance and usability of the website.
- To send service communications, including account, security, transaction and policy updates.
- To send marketing communications where permitted and where you have provided the required consent or otherwise indicated that such communications may be sent.
We may combine information collected through the website with information generated from account activity, support communications and verification processes when this is necessary for the purposes described in this policy. Automated tools may assist with security, risk assessment, fraud detection or account monitoring. Where appropriate, activity may also be reviewed by authorised staff.
Marketing choices
Marketing messages may include information about services, features, offers or website updates. You can withdraw consent to marketing at any time by using an unsubscribe option in a marketing message or by contacting support. Withdrawing marketing consent will not affect essential service messages, such as security alerts, transaction notices, account communications or important policy updates.
Sharing information
Information may be shared where reasonably necessary with service providers that support website hosting, technology, payments, identity verification, fraud prevention, customer support, communications, analytics, security or professional services. These providers should only use information for authorised purposes and according to applicable arrangements. Information may also be disclosed where required or permitted by law, to protect rights and safety, or in connection with the prevention or investigation of suspected unlawful or harmful activity.
Security, storage and retention
We take reasonable technical and organisational steps to protect personal information against loss, misuse, unauthorised access, alteration and disclosure. These steps may include access controls, account security measures, monitoring, secure transmission methods and procedures for handling information safely. No website, online account or electronic transmission can be guaranteed to be completely secure, so players should use strong, unique passwords and keep login details confidential.
Personal information may be stored or processed by us or by service providers in locations that are different from where you live. Where information is handled across borders, reasonable steps are taken to support appropriate protection and lawful processing. Access to personal information is limited to people and providers who need it for authorised work.
We keep information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, transaction, security and compliance records must be retained for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, destroyed, anonymised or de-identified, subject to technical, legal and operational requirements.
Third-party websites and services
The website may contain links, integrations or payment options provided by third parties. Third-party websites and services have their own privacy practices, terms and security arrangements. This policy does not control how an independent third party collects or uses information. Players should review the relevant third-party privacy information before submitting personal details or using an external service.
Your privacy rights and how to contact us
Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights can include asking for access to your data, requesting correction of inaccurate or incomplete data, asking for deletion of your data, and withdrawing consent to marketing. You may also ask questions about how information is collected or used, or raise a concern about the handling of your personal information.
To exercise your data rights, including access, correction, deletion or withdrawal of consent to marketing, contact support@lasatlantiscasino.online. Please describe your request clearly and provide enough information for us to identify the relevant account and understand what you are asking. We may need to verify your identity before completing a request, particularly where the request involves account access, identity documents, payment records or other sensitive information.
We will consider and respond to privacy requests within a reasonable timeframe, subject to verification, technical limitations and any legal or security restrictions. A request to delete information may not be completed where records must be retained for a period required by law, where information is needed to investigate suspected fraud or security issues, or where retaining it is otherwise permitted or required. If information cannot be deleted, we will aim to explain the relevant reason in general terms.
Keeping your information accurate
You should keep account information accurate and notify us if important details change. You may be able to update some information through your account. If a detail cannot be changed online, contact support@lasatlantiscasino.online. We may ask for supporting information before changing identity, payment or other sensitive account details.
Policy updates
This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The current version will be made available on the website. We encourage players to review this page periodically. Where an update is important, additional notice may be provided through the website or by account communication.
